Troubleshooting WVD Problems

Please review the following solutions if you experience problems using WVD.

I keep getting redirected to login again.

Sometimes, web browsers incorrectly cache information about the WVD site. Try using an incognito or private browser window to log in to the WVD site. If that fixes the problem, clearing your browser cache for all Microsoft sites should fix the problem.

My username and password are not accepted when I try to login at the WVD site.

There are potentially two logins to go through to use the WVD site. The first one includes @ncsu.edu. The prompt for this login is before seeing any resources at the WVD site. Once successfully logged in to this prompt, the authentication can be saved in your browser so that you may not be prompted for this login again.

The second login is after you click on a resource (such as NCSU) at the WVD site. This one does not include @ncsu.edu. It is just your Unity ID.

Our general WVD documentation page walks through both of these logins with screenshots.

If you are doing both of these correctly and still having problems, please try using an incognito or private browser window to log in to the WVD site.

The WVD site never finishes loading or just displays a blank page.

This occurs periodically for a number of users. Often reloading the page will correct the problem. If it does not, please try using an incognito or private browser window to log in to the WVD site.

After clicking on a resource on the WVD site, an error is displayed that no resources are available.

Often reloading the page will correct the problem. If it does not, please try using an incognito or private browser window to log in to the WVD site.